Software Engineer - Customer Solutions

Salary dependent on location and experience level - can be provided up front with some information

Full-time Software Engineer - Customer Solutions

 

Discourse is a global company with a product that is 100% open source. Our team is 100 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and AI spaces.

 

We are looking for candidates within the Americas. Timezones encompassing UTC -5 > UTC -8.

 

Applicants in other timezones will not be considered (even if they are willing to adjust their working hours, we don’t think it’s healthy)

 

About the job

Software Engineers at Discourse are generalists. Some days you may be working on a complex JavaScript feature implemented in Ember.js. Other days you may be working on our Ruby on Rails API server. Some days you may be contributing patches to frameworks or working on one of the many gems and libraries Discourse maintains.

 

The majority of the work you will do will be open source.

 

Discourse is primarily a hosting company: some of your focus will be around improving our hosting infrastructure, resolving issues for customers, or assisting with customer-specific implementations and migrations.

 

Applicants will have a 10-40 hour paid trial project (over 2-10 weeks) prior to joining the team. The trial project usually involves adding a feature to Discourse or a Discourse plugin.

 

Your responsibilities will include:

 

• Communicate daily with clients and work with them to agree on work priorities
• Implement and document client features
• Discuss and decide with internal Discourse teams whether features are appropriate in core, or in client plugins
• Maintain client-specific features against latest core versions
• Highlight new critical core features to high-profile clients
• Schedule and deploy patches and upgrades

 

We’re looking for someone who:

 

• Has some Ruby and JavaScript experience
• Is passionate about open source and comfortable with public code reviews
• Has a knack for implementing processes, technologies, and solutions for a fast-paced environment.

 

At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing

 

In order to live these values, we look for folks who are:

   

• Detail-oriented, proactive, and organized
• Able to make decisions quickly and communicate effectively
• Work well independently and remotely
• Kind to their co-workers
• Highly driven with an execution focus and a strong belief in our mission to make the internet a better place

 

About our Pay & Benefits

We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!

 

Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.

 

Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending an intro to who you are and resume to jobs@discourse.org.